Shipping policy

Last Updated: July 9, 2026

1. Overview

This Shipping Policy ("Shipping Policy") forms part of the agreement between STFD LLC, a California limited liability company doing business as Plushophile ("STFD LLC," "Plushophile," "we," "our," or "us") and you, the individual purchasing Products or Services ("Customer," "you," or "your").

This Shipping Policy governs:

shipment of Products purchased from Plushophile;
shipment of Plushophile Inventory Modification Items;
inbound shipments of Customer-Owned Modification Items;
return shipment of completed Modification Items;
shipping charges;
shipping insurance;
inspection procedures;
abandoned property; and
related shipping matters.

This Shipping Policy should be read together with the:

If any conflict exists, the agreement more specifically governing the applicable Product or Service shall control.

2. Shipping Products Purchased from Plushophile

Plushophile ships Products to destinations where our Products and Services are offered.

Available shipping methods, estimated delivery times, and shipping charges are displayed during checkout.

Estimated delivery dates are estimates only and are not guaranteed.

Title to Products transfers in accordance with the Terms of Service.

Risk of loss transfers to the Customer when the Product is tendered to the shipping carrier unless otherwise required by applicable law.

3. Shipping Customer-Owned Modification Items to Plushophile

Customers requesting Modification Services for a Customer-Owned Modification Item are responsible for safely shipping the item to STFD LLC.

Before shipping an item, Customers must:

purchase the applicable Modification Service through the Plushophile website;
comply with all cleanliness requirements described in the Modification Services Terms;
package the Modification Item securely;
include the required documentation described in the Modification Services Terms; and
ship the Modification Item to:

STFD LLC

Attn: Mod Services

1017 L St. #412

Sacramento, CA 95814-3805

United States

Customers are strongly encouraged to:

use a trackable shipping method;
purchase shipping insurance appropriate to the value of the Modification Item;
photograph the Modification Item immediately before shipment; and
retain shipment tracking information.

Customers bear all risk of loss or damage until the Modification Item is delivered to STFD LLC.

4. Inspection Upon Receipt

Every Customer-Owned Modification Item received by Plushophile undergoes an initial inspection before Modification Services begin.

Inspection generally occurs within five (5) to seven (7) business days after delivery.

Inspection may include evaluation of:

cleanliness;
structural integrity;
material suitability;
shipping damage;
contamination;
feasibility of the requested Modification Services;
safety concerns; and
other conditions affecting our ability to perform the requested work.

Acceptance of delivery does not constitute acceptance of the Modification Item for Modification Services.

Inspection procedures are governed by the Modification Services Terms.

5. Rejected Shipments

If Plushophile determines that a Modification Item cannot proceed under the Modification Services Terms, we will notify the Customer using the contact information associated with the order.

Examples include:

contamination;
failure to satisfy cleanliness requirements;
wet packages or wet Modification Items;
evidence of insects;
biological contamination;
structural instability;
technical limitations;
or other conditions described in the Modification Services Terms.

Rejected Modification Items will be returned after:

applicable return shipping charges have been paid; or
a prepaid return shipping label has been provided.

If return shipping is not arranged within thirty (30) calendar days after notice, the Modification Item may be deemed abandoned in accordance with the Modification Services Terms.

6. Return Shipping After Modification

Upon completion of Modification Services, Customers may:

provide a prepaid return shipping label with the original shipment; or
pay return shipping after the Modification Services have been completed.

If a prepaid return shipping label is not provided, Plushophile will issue an invoice for the applicable return shipping charges.

Completed Modification Items will not be released until all applicable return shipping charges have been paid.

Risk of loss transfers to the Customer immediately upon tender of the completed Modification Item to the selected shipping carrier.

Customers are encouraged to purchase shipping insurance covering the return shipment.

7. Shipping Charges

Unless otherwise expressly stated:

Customers are responsible for:

shipping Customer-Owned Modification Items to STFD LLC;
purchasing any desired shipping insurance;
return shipping charges;
customs duties;
import taxes;
brokerage fees;
and similar governmental charges.

Shipping charges are non-refundable except where required by applicable law or expressly authorized by Plushophile.

8. International Shipping

Plushophile offers Products and Services to Customers in multiple countries.

International Customers are responsible for complying with all applicable import, export, customs, and local laws.

Customers are responsible for any duties, taxes, brokerage fees, customs assessments, import charges, or similar governmental fees unless expressly collected during checkout.

Plushophile is not responsible for delays resulting from customs inspections, governmental actions, carrier delays, or circumstances beyond our reasonable control.