Frequently Asked Questions (FAQs)

What kind of products do you sell?

All of our products are offered as novelty, collectible, and/or for entertainment purposes only.

Each item is hand made, unique, one-of-a-kind, and may include upcycled or repurposed materials. Because of this, variations in appearance, texture, and condition are expected and part of the product’s character.

Do I need to be a certain age to purchase?

Yes. You must be 18 years or older to make a purchase from our store.

How are orders packaged?

We take your privacy seriously.

All orders are shipped in plain, discreet packaging with no external markings, branding, or descriptions that indicate what’s inside the package. All orders are shipped with tamper-evident seals so you know that your order arrives in verified, untouched condition.

When will my order ship?

Most orders for in-stock items generally ship in 5 - 7 business days.

How can I verify I received the exact stuffy I ordered?

Each stuffy we make has an NFC chip embedded inside the stuffy when it's modified. We include a picture showing the approximate location of this chip on each product listing. You can scan the chip with you phone to verify that stuffy is an authentic Plushophile stuffy because the chip will redirect you to this verification page. In rare instances the original NFC chip may no longer function normally, in which case you are still able to verify the serial number of the chip inside the stuffy compared to the serial number listed on it's product page.

What will the charge look like on my bank statement?

To protect your privacy, charges on your statement will appear as:

“SP - STFD LLC”

There is no reference to product details or store branding in the billing descriptor.

Why are your products sealed?

All orders are shipped with tamper-evident seals for health, safety, and hygiene reasons.

These seals ensure that every item arrives in a verified, untouched condition.

Can I return my item?

We accept returns only if the product remains completely unopened.

To be eligible:

All tamper-evident seals must be fully intact
Packaging must show no signs of opening or damage

Once any seal is broken, the item is no longer eligible for return.

How do I request a return?

If your item is unopened, contact us within 14 days of delivery at:

support@plushophile.shop

You’ll need to provide:

Clear photos of the package
All seals visible and intact
Seal serial numbers readable

We’ll review your photos and guide you through the next steps.

How long does shipping take?

Estimated delivery times:

U.S.: 3–10 business days
International: 7–21 business days

Please note that shipping times are estimates and may vary depending on carrier and location. Once a package leaves our shipping department we can no longer guarantee when it will arrive. Please check the carrier's website for the latest tracking information.

What if my package says delivered but I can’t find it?

If your tracking shows “delivered,” we recommend:

Checking with neighbors or household members
Contacting the shipping carrier directly

Once a package is handed to the carrier, delivery is managed by them.

Will I have to pay customs or import fees?

For international orders, your shipment may be subject to:

Customs duties
Import taxes

These fees are not included in your purchase and are the responsibility of the customer.

What should I do if my package arrives damaged or tampered with?

Please inspect your package immediately upon delivery.

If you notice:

Broken seals
Damage
Signs of tampering

Will my item look exactly like the photos?

Not necessarily—and that’s intentional.

Because our products are one-of-a-kind and may use upcycled materials, each item may vary slightly in:

Color
Texture
Appearance

Additionally, colors may appear differently depending on your screen or device. While we strive to provide accurate photos, be advised that items may look slightly different in-person than they do on our website.