Modification Services Terms

Last Updated: July 9, 2026

1. Overview and Acceptance

These Modification Services Terms ("Modification Terms") constitute a legally binding agreement between STFD LLC, a California limited liability company doing business as Plushophile ("STFD LLC," "Plushophile," "we," "our," or "us") and you, the individual requesting Modification Services ("Customer," "you," or "your").

These Modification Terms govern all Modification Services performed by STFD LLC, whether the requested work involves:

  • a Modification Item supplied by the Customer; or
  • a Modification Item purchased from Plushophile for modification prior to shipment.

These Modification Terms are incorporated into and form part of the Terms of Service. In the event of any inconsistency between these Modification Terms and the Terms of Service, these Modification Terms shall control with respect to Modification Services and Modification Items.

By purchasing Modification Services, submitting a Modification Item, and/or shipping a Modification Item to Plushophile, requesting modifications, or otherwise using any Modification Services, you acknowledge that you have read, understood, and agree to be bound by:

If you do not agree to these Modification Terms, you should not purchase Modification Services or submit a Modification Item.

2. Definitions

Unless otherwise defined in the Terms of Service, the following definitions apply to these Modification Terms.

"Modification Item"

"Modification Item" means any item that is the subject of requested Modification Services, regardless of whether the item:

  • is supplied by the Customer for modification; or
  • is purchased from Plushophile for modification before shipment.

Unless expressly stated otherwise, all references to a Modification Item apply equally to both categories.

"Modification Services"

"Modification Services" means any alteration, customization, enhancement, installation, attachment, removal, finishing, restoration, reconstruction, embellishment, repair, or other work performed by Plushophile on a Modification Item.

"Customer-Owned Modification Item"

A "Customer-Owned Modification Item" means a Modification Item that is owned by the Customer before being delivered to STFD LLC for modification.

"Plushophile Inventory Modification Item"

A "Plushophile Inventory Modification Item" means a Product purchased from Plushophile that is modified by Plushophile before shipment to the Customer.

"Media Services"

"Media Services" means any photography, videography, audio recording, promotional recording, private keepsake recording, editing, publishing, or related digital media services performed in connection with a Modification Item.

Media Services are governed separately by the Media Recording & Content License Terms.

"Handling Fee"

"Handling Fee" means the fee charged to offset administrative processing, inspection, packaging, documentation, and related costs as described in these Modification Terms.

3. Eligibility

Modification Services are available only to Customers who:

  • are at least eighteen (18) years of age;
  • have the legal capacity to enter into binding agreements;
  • provide complete and accurate order information;
  • own the Modification Item or possess all necessary legal authority to authorize its modification; and
  • agree to comply with these Modification Terms and all incorporated policies.

By submitting a Modification Item, the Customer represents and warrants that:

  • they are the lawful owner of the Modification Item or have obtained all necessary permissions to authorize the requested modifications;
  • the Modification Item may legally be modified;
  • the requested modifications do not violate any applicable law or the intellectual property rights of any third party; and
  • all information provided regarding the requested modifications is accurate to the best of the Customer's knowledge.

Plushophile reserves the right to refuse Modification Services where these eligibility requirements are not satisfied.

4. Purchasing Modification Services

Modification Services must be purchased through the Plushophile website before any Modification Item is shipped to STFD LLC.

Purchase of a Modification Service constitutes a request for Plushophile to evaluate the requested work. Payment alone does not obligate Plushophile to perform Modification Services.

Acceptance of payment does not constitute acceptance of the requested modification.

All Modification Items remain subject to inspection upon receipt.

Plushophile reserves the right, in our reasonable discretion, to decline any requested Modification Services based upon, including but not limited to:

  • cleanliness or contamination concerns;
  • safety concerns;
  • material limitations;
  • structural integrity;
  • technical feasibility;
  • legal concerns;
  • intellectual property concerns;
  • product condition;
  • fraud prevention concerns; or
  • any other reason described in these Modification Terms.

Customers requesting Modification Services should carefully review all applicable policies before placing an order, including the Return & Refund Policy, Shipping Policy, and, where applicable, the Media Recording & Content License Terms.

5. Customer Shipping Instructions

Customers submitting a Customer-Owned Modification Item are responsible for ensuring the item is properly prepared and shipped to STFD LLC.

Before shipping a Modification Item, the Customer must:

  • purchase the applicable Modification Service through the Plushophile website;
  • package the Modification Item securely to prevent damage during transit;
  • ensure the Modification Item complies with the cleanliness requirements described in these Modification Terms; and
  • include all required documentation.

Each shipment should include:

  • Order number;
  • Customer name;
  • Return shipping address;
  • Email address;
  • Phone number (optional);
  • Description of requested modifications, if different from the instructions submitted through the website; and
  • A prepaid return shipping label, if the Customer wishes to provide one.

Modification Items should be shipped to:

STFD LLC
Attn: Mod Dept
1017 L St. #412
Sacramento, CA 95814-3805
United States

Customers are strongly encouraged to:

  • use a trackable shipping service;
  • retain shipment tracking information;
  • purchase shipping insurance appropriate to the value of the Modification Item; and
  • photograph the Modification Item immediately before shipment to document its pre-shipment condition.

Unless otherwise expressly agreed in writing, the Customer bears all risk of loss or damage to a Customer-Owned Modification Item until it is delivered to STFD LLC.

For Plushophile Inventory Modification Items, this section applies only where relevant. Shipping obligations relating solely to Customer-Owned Modification Items do not apply when Plushophile is modifying inventory already in its possession prior to shipment to the Customer.


6. Initial Inspection

Every Modification Item received by Plushophile is subject to an initial inspection before any Modification Services begin.

Initial inspection is intended to verify, among other things:

  • compliance with these Modification Terms;
  • cleanliness and sanitary condition;
  • structural integrity;
  • material suitability;
  • existing damage or defects;
  • feasibility of the requested Modification Services;
  • shipping damage;
  • safety concerns; and
  • any other condition that may affect our ability to perform the requested Modification Services.

Initial inspections are generally completed within five (5) to seven (7) business days following delivery to STFD LLC. Inspection times are estimates only and may vary depending upon order volume, holidays, staffing availability, or other operational considerations.

Acceptance of a Modification Item for inspection does not constitute acceptance of the requested Modification Services.

Plushophile reserves the right, in our reasonable discretion, to approve, reject, suspend, or request additional information regarding any Modification Item following inspection.

7. Cleanliness Requirements

The health and safety of our employees, contractors, workspace, equipment, and other customer property is a fundamental condition of all Modification Services.

All Customer-Owned Modification Items must arrive in a clean, dry, and sanitary condition.

To be eligible for Modification Services, a Modification Item must, at a minimum:

  • be new, nearly new, or freshly laundered;
  • be completely dry;
  • be free from visible dirt, stains, or soil;
  • be free from offensive or excessive odors;
  • be free from mold or mildew;
  • be free from pet hair;
  • be free from smoke odors;
  • be free from insects or evidence of insect infestation;
  • be free from bodily fluids or biological contamination; and
  • otherwise present no condition that could reasonably create a health or safety concern.

Examples of conditions that may result in rejection include, but are not limited to:

  • urine;
  • blood;
  • semen;
  • saliva;
  • vomit;
  • feces;
  • mold;
  • mildew;
  • insects;
  • excessive dirt or soil;
  • cigarette ash;
  • smoke residue;
  • excessive pet hair; and
  • other biological or non-biological contaminants.

Plushophile will determine, in our reasonable discretion, whether a Modification Item satisfies these cleanliness requirements.

Customers acknowledge that these requirements are intended to protect our personnel, equipment, facilities, and other customers' property and are material conditions of these Modification Services.

8. Rejected Items

If, following inspection, Plushophile determines that a Modification Item does not satisfy these Modification Terms, we may reject the Modification Item without performing any Modification Services.

Reasons for rejection may include, but are not limited to:

  • failure to satisfy cleanliness requirements;
  • contamination or suspected contamination;
  • safety concerns;
  • structural instability;
  • material unsuitability;
  • shipping damage;
  • evidence of insects or infestation;
  • moisture or water damage;
  • suspected fraud;
  • legal concerns;
  • inability to safely perform the requested Modification Services; or
  • any other condition that, in our reasonable discretion, prevents us from performing the requested work safely or appropriately.

If a Modification Item is rejected, Plushophile will notify the Customer using the contact information provided with the order.

Where the Modification Item is eligible to be returned, the Customer will be invoiced for applicable return shipping charges if a return shipping label has not been provided by the Customer.

Modification Services will not begin until any required return shipping arrangements have been completed.

Unless otherwise expressly provided in these Modification Terms, Modification Service fees, inspection time, administrative costs, and other amounts previously earned or incurred are non-refundable.

9. Abandoned Property

Customers are responsible for responding promptly to communications regarding their Modification Item.

A Modification Item may be deemed abandoned if, including but not limited to:

  • the Customer fails to pay an invoiced return shipping charge within thirty (30) calendar days;
  • the Customer fails to provide reasonably requested information necessary to complete the Modification Services within thirty (30) calendar days;
  • the Customer refuses delivery of a completed Modification Item;
  • the Customer fails to claim a completed Modification Item; or
  • the Customer otherwise ceases communication with Plushophile regarding the Modification Item for a period exceeding thirty (30) calendar days after written notice.

Once a Modification Item is deemed abandoned, Plushophile may, in our reasonable discretion:

  • destroy the Modification Item;
  • dispose of the Modification Item;
  • recycle the Modification Item where appropriate; or
  • otherwise dispose of the Modification Item in any commercially reasonable manner.

No storage services are offered.

Customers acknowledge that Plushophile cannot determine the sentimental, collector, replacement, or market value of any Modification Item.

Accordingly, Customers should not submit Modification Items that are irreplaceable, unique, or of significant sentimental value unless they are willing to accept the risks described in these Modification Terms.

No refunds shall be issued for abandoned Modification Items or for any Modification Services, handling fees, inspection fees, shipping charges, or other amounts previously paid, except where required by applicable law.

10. Items That Cannot Be Modified

Not every Modification Item is suitable for every requested Modification Service.

Following inspection, Plushophile may determine, in our reasonable discretion, that a requested Modification Service cannot be completed due to, including but not limited to:

  • material limitations;
  • construction methods;
  • structural integrity;
  • existing damage;
  • incompatibility between requested modifications and the Modification Item;
  • safety concerns;
  • technical limitations;
  • legal restrictions;
  • excessive wear;
  • prior modifications;
  • unavailable materials; or
  • any other condition affecting feasibility.

If Plushophile determines that a requested Modification Service cannot reasonably be completed, we will notify the Customer.

Unless otherwise prohibited by law, Plushophile will:

  • cancel the requested Modification Services;
  • return the Modification Item to the Customer; and
  • issue a refund equal to the Modification Service fees paid, less:
    • a Handling Fee equal to twenty percent (20%) of the total Modification Service fees paid; and
    • applicable return shipping charges.

The Handling Fee compensates Plushophile for administrative processing, order review, inspection, consultation, documentation, handling, and other labor performed prior to determining that the requested Modification Services could not reasonably be completed.

Nothing in this section obligates Plushophile to perform Modification Services that we determine, in our reasonable discretion, cannot be safely, lawfully, or reasonably completed.


11. Return Shipping

Upon completion of the requested Modification Services, Plushophile will prepare the Modification Item for return shipment.

Customers may either:

  • include a prepaid return shipping label when submitting the Modification Item; or
  • pay return shipping after completion of the requested Modification Services.

If a prepaid return shipping label is not provided, Plushophile will invoice the Customer for applicable return shipping charges before shipment.

Completed Modification Items will not be released until all applicable return shipping charges have been paid in full.

Customers are solely responsible for ensuring that the return shipping address provided to Plushophile is complete and accurate.

Unless otherwise expressly agreed in writing, all return shipments are made using the carrier selected by Plushophile in our reasonable discretion.

Customers are strongly encouraged to purchase shipping insurance appropriate to the value of the Modification Item.

For Customer-Owned Modification Items, risk of loss transfers from Plushophile to the Customer immediately upon delivery of the completed Modification Item to the selected shipping carrier.

Additional shipping procedures, estimated delivery times, customs responsibilities, and related matters are governed by the Shipping Policy.

12. Pre-Existing Conditions

Modification Items submitted to Plushophile may exhibit pre-existing conditions, including but not limited to:

  • fading;
  • scratches;
  • stretching;
  • discoloration;
  • loose stitching;
  • worn finishes;
  • damaged hardware;
  • material fatigue;
  • odors;
  • stains;
  • prior repairs;
  • prior modifications; or
  • other visible or latent defects.

Plushophile is not responsible for deterioration, defects, wear, damage, or conditions that existed prior to receipt of the Modification Item.

Customers acknowledge that Modification Services performed on previously used, vintage, handmade, delicate, or otherwise aged materials may expose or reveal pre-existing defects that were not visible before work began.

Customers are strongly encouraged to photograph the Modification Item immediately before shipment to document its condition.

Unless expressly agreed otherwise in writing, Plushophile has no obligation to document or inventory every pre-existing condition before beginning Modification Services.

13. One-of-a-Kind Nature of Modifications

All Modification Services performed by Plushophile are custom, individually completed by hand, and inherently one-of-a-kind.

Customers acknowledge that handmade work naturally involves minor variations in:

  • dimensions;
  • stitching;
  • placement;
  • finish;
  • texture;
  • distressing;
  • coloration;
  • hardware positioning;
  • material characteristics; and
  • other artistic or craftsmanship-related details.

Such variations are expected and do not constitute defects.

Because all Modification Services are performed by hand, slight variations from sketches, mockups, examples, digital renderings, color samples, reference photographs, prior work, or customer expectations are normal and do not constitute defective workmanship.

While Plushophile will make commercially reasonable efforts to substantially conform the completed Modification Services to the Customer's requested design, we do not guarantee that the completed Modification Item will exactly match the Customer's subjective expectations.

Customers further acknowledge that no two handmade Modification Items will ever be identical.

14. Irreversible Modifications

Customers acknowledge that Modification Services are permanent and irreversible.

Once Modification Services have begun, the requested modifications generally cannot be undone without permanently altering, damaging, or destroying the Modification Item.

By purchasing Modification Services, the Customer expressly acknowledges and agrees that:

  • the requested modifications are permanent;
  • Plushophile cannot restore a Modification Item to its original condition following completion of the requested Modification Services;
  • acceptance of these Modification Terms constitutes informed consent to the permanent nature of the requested work; and
  • dissatisfaction based solely upon subjective preference does not constitute defective workmanship where the completed Modification Services substantially conform to the requested design.

Nothing contained in this section limits any rights that cannot legally be waived under applicable law.

15. Customer Ownership Warranty

By submitting a Customer-Owned Modification Item for Modification Services, the Customer represents and warrants that:

  • the Customer is the lawful owner of the Modification Item or has obtained all necessary authority to authorize the requested Modification Services;
  • the Modification Item has not been stolen, unlawfully obtained, or submitted without the owner's permission;
  • the requested Modification Services do not violate any contractual restriction, court order, intellectual property right, lien, security interest, or other legal obligation applicable to the Modification Item;
  • all information provided to Plushophile concerning the Modification Item is accurate to the best of the Customer's knowledge; and
  • the Customer possesses all legal authority necessary to authorize permanent modifications to the Modification Item.

The Customer agrees to defend, indemnify, and hold harmless Plushophile from any claims arising from a breach of these warranties.

Nothing in these Modification Terms transfers ownership of a Customer-Owned Modification Item to Plushophile.

Customers purchasing a Plushophile Inventory Modification Item acknowledge that ownership of the underlying Product transfers in accordance with the Terms of Service, subject to these Modification Terms and all other applicable policies.


16. Right to Refuse Service

Modification Services are offered at the discretion of Plushophile.

Plushophile reserves the right, in our reasonable discretion, to refuse, suspend, discontinue, delay, or cancel any requested Modification Services at any time before work begins, or to discontinue work already in progress where continuing the requested services would be unsafe, unlawful, technically impractical, or otherwise inconsistent with these Modification Terms.

Reasons for refusal may include, but are not limited to:

  • failure to satisfy cleanliness requirements;
  • contamination or suspected contamination;
  • unsafe working conditions;
  • structural instability of the Modification Item;
  • material incompatibility;
  • technical limitations;
  • unavailable materials or components;
  • suspected fraud or abuse;
  • suspected theft or unauthorized ownership;
  • violation of applicable law;
  • infringement of intellectual property rights;
  • abusive, threatening, or inappropriate customer conduct;
  • inability to safely complete the requested Modification Services; or
  • any other circumstance that, in our reasonable judgment, makes performance of the requested services inappropriate.

Nothing contained in these Modification Terms obligates Plushophile to perform Modification Services that we determine cannot reasonably be completed in a safe, lawful, or commercially reasonable manner.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, STFD LLC, ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, SUCCESSORS, AND ASSIGNS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO ANY MODIFICATION ITEM OR MODIFICATION SERVICES, INCLUDING BUT NOT LIMITED TO:

  • loss of use;
  • loss of business;
  • loss of profits;
  • diminution in value;
  • sentimental value;
  • collector value;
  • replacement costs;
  • emotional distress;
  • lost opportunities; or
  • any similar damages.

Except where a different limitation is expressly required by applicable law, STFD LLC's maximum aggregate liability arising out of any Modification Item or Modification Services shall not exceed the lesser of:

  • One Hundred United States Dollars (US $100.00); or
  • the total Modification Service fees actually paid by the Customer.

Nothing contained in these Modification Terms limits liability where such limitation is prohibited by applicable law.

Substantial Conformance

The parties acknowledge that Modification Services are artistic and handcrafted in nature.

A completed Modification Item shall be deemed to satisfy Plushophile's contractual obligations if the completed work substantially conforms to the Customer's approved request, notwithstanding:

  • minor aesthetic differences;
  • handmade variations;
  • natural material characteristics;
  • slight variations in placement, dimensions, finish, or coloration; or
  • the Customer's subjective dissatisfaction with the completed work.

The parties further acknowledge that artistic judgment and handcrafted workmanship inherently involve reasonable variation and that such variation shall not, standing alone, constitute defective workmanship or a breach of these Modification Terms.

18. Insurance

Customers are solely responsible for determining whether to purchase insurance covering a Modification Item while it is being shipped to or from STFD LLC.

For Customer-Owned Modification Items:

  • the Customer bears all risk of loss or damage until the Modification Item is delivered to STFD LLC;
  • STFD LLC bears responsibility for the Modification Item only while it is in our physical possession, subject to the liability limitations contained in these Modification Terms; and
  • risk of loss transfers back to the Customer immediately upon delivery of the completed Modification Item to the selected shipping carrier.

STFD LLC does not provide insurance covering the Customer's Modification Item and makes no representation that any shipping carrier's insurance is adequate to protect against the full value of the Modification Item.

Customers submitting rare, collectible, vintage, sentimental, irreplaceable, or unusually valuable Modification Items should carefully consider obtaining appropriate insurance before shipment.

19. Refunds

Refunds relating to Modification Services are governed by these Modification Terms, the Terms of Service, and the Return & Refund Policy.

Unless otherwise required by applicable law, Modification Service fees are non-refundable once work has begun.

Refunds may be available only in the circumstances expressly described in these Modification Terms, including where Plushophile determines, prior to beginning work, that the requested Modification Services cannot reasonably be completed.

No refund shall be issued for:

  • completed Modification Services;
  • Customer dissatisfaction based solely upon subjective preferences where the completed work substantially conforms to the approved request;
  • rejected Modification Items that fail to satisfy these Modification Terms;
  • abandoned Modification Items;
  • unpaid return shipping charges;
  • Handling Fees;
  • inspection time;
  • administrative processing; or
  • other earned service-related charges.

Where these Modification Terms provide for a refund, Plushophile may deduct any applicable Handling Fees, return shipping charges, taxes, or other amounts expressly authorized by these Modification Terms or applicable law.

Nothing contained herein limits any consumer rights that cannot legally be waived.

20. Contact Information

Questions regarding Modification Services or these Modification Services Terms should be directed to:

STFD LLC

Attn: Mod Dept

1017 L St. #412

Sacramento, CA 95814-3805

United States

Email: support@plushophile.shop

Customers are encouraged to contact Plushophile before shipping any Modification Item if they have questions regarding eligibility, cleanliness requirements, shipping instructions, requested modifications, Media Services, or any other aspect of the Modification Services process.